FAQs

General

How long is delivery time?

We ship all of our orders from our distribution center in New Providence. After the order is placed, the expected delivery time is 1-2 business days (Monday - Saturday). You will receive an email confirmation with the tracking number once your order ships. Don't hesitate to send us a shout if you have any other questions or concerns.

 Why is there a $10 minimum?

A $10 order minimum helps us keep our prices and shipping costs irresistibly low. Don’t want to pay for shipping? Simply spend over $25 and shipping is on us!

Need help placing an order?

Send us a note at info@sanddollardeals.com or give us a call at 1242-467-3739. Our support hours are Monday - Saturday, 9 am - 5 pm.

 

Order Payment

Is VAT included?

SDD has got you covered! All listed items are customs duty and value-added tax included.  The only costs you have to be concerned with is are dirt low prices and our $2.99 shipping fee if your order is below $25.

How can I edit my order or change my shipping address?

Email us at info@sanddollardeals.com or give us a call at 1242-467-3739. Please note that some orders are shipped shortly after placement and it may not always be possible to edit or cancel.  

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, Discover, American Express, PayPal as well as mobile pay!

Returns

Can I return my order?

Yes! If you’re not 100% happy with our products, we’ll gladly accept items that can be reasonably returned within 10 days from your order date for a store credit. Please note that returns are subject to a restocking fee of $4.95. Just drop us a note at info@sanddollardeals.com.

 

Delivery

How much is shipping?

We offer free delivery on the first 242 first-time orders and on orders over $25. Standard delivery is $2.99 for all orders under $25. Delivery offers and rates are valid in New Providence.

Where do you deliver? 

We deliver to New Providence home and work addresses as well as to the Mail boat services for Family Island purchases, between the hours of 9am-6pm.  Customers are responsible for Mailboat pickups and cost.

Not in place when items are shipped?

You can leave the name of a person who can accept your purchases on your behalf.  Please note, a valid Government issued ID is required to receive packages. 

Expedite Delivery

We are only able to expedite New Providence orders at this time, but we hope to expand those choices in the future.  Orders expedited will be received within 24 hrs and are subject to a $7.99 delivery fee.  Any expedite order received after 24 hrs will receive free delivery on your next order.

Family Islands Shipping

For Family Islands, we offer direct delivery to Mail boat services where custody of the items will be placed in care of the purchaser.  Shipping to Family islands through the Mail boat services is subject to Mail boat service's shipping fees, terms, and agreements. 

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